Program providers and financial management services agencies (FMSAs) who receive EVV visit transaction rejections in the EVV system from the EVV Aggregator must correct the EVV data element(s) that are causing the rejection before submitting a claim for EVV services.

This guide assists program providers and FMSAs with identifying and taking the necessary steps to correct an EVV visit transaction rejection. After making the necessary corrections to clear the rejection, the EVV system automatically resubmits the corrected EVV visit transaction to the EVV Aggregator to validate the data element(s).

Program providers and FMSAs can view the rejection number(s) and description(s) associated with a rejected EVV visit transaction in the EVV system and in the EVV Portal.
For instructions on how to view rejected EVV visit transactions in the EVV system, contact your EVV vendor or Proprietary System Operator (PSO).
For instructions on how to use the EVV Portal to view rejected EVV visit transactions, refer to the Electronic Visit Verification (EVV) Portal Standard Reports and Search Tools Job Aid for Program Providers and Financial Management Services Agencies (FMSAs) on the TMHP EVV Training webpage.

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