Dear Provider,

To assist families in accessing care during the COVID-19 response, HHSC is waiving office visit copayments for all CHIP members for services provided from March 13, 2020 through May 31, 2020. Please note that the end date is subject to change. Providers must NOT collect office visit copayments for CHIP members during this time. The member’s MCO will reimburse the provider the full rate for the service, including what would have been paid by the member through cost-sharing.

All providers must attest the office visit copayment was not collected from the date this notification was received by using the attestation form. Providers must return the signed Attestation Form to CFHP via email to or via fax (210) 358-6199.

Community First Health Plans implemented the copayment wavier on April 2, 2020. Community First Health Plans (CFHP) will re-process those which may have been processed with a copayment. CFHP suggests provider(s) refund the member(s) or allow a credit for future office visit. Documentation for processing will be required.

Please contact your assigned Provider Relations Representative via email, or our department at If you wish to speak to a representative, please call (210) 358-6294.

Thank you

Martin Jimenez

Executive Director, Network Management

You may find a copy of this Provider Notification here .

Visit our Coronavirus (COVID-19) page for the latest vaccine information, updates, and frequently asked questions.

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