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This information applies to Provider refunds ONLY.

If you believe you have received an overpayment from Community First Health Plans or we have identified an overpayment and requested a refund, please submit the following :

  • A check issued to Community First Health Plans in the amount of the overpayment
  • The name and ID number of the Member for whom we have overpaid
  • The dates of service
  • Supporting documentation

Please mail this information to:
Community First Health Plans
P.O. Box 2409
San Antonio, TX 78298

If you have questions, please reach out to our Provider Relations team at
210-358-6294 or email

⚠❗ Attention Community First Members! The COVID-19 Public Health Emergency has ended. All Medicaid and CHIP Members must renew their coverage to keep receiving benefits.

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