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Request For Proposal

Request for Proposal (RFP) Solicitation Opportunity

Community First Health Plans, Inc. (Community First) is the South Texas region’s only locally owned and managed not-for-profit health maintenance organization (HMO). Created in 1995 by the Bexar County Hospital District d.b.a. University Health, Community First has experienced steady growth and today has approximately 200,000 Members. Community First provides Medicare health coverage for residents of Bexar county and HMO group health coverage to the residents of Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina, and Wilson counties. Community First also provides health care coverage through three state government sponsored managed care programs: STAR Medicaid, STAR Kids, the Children’s Health Insurance Program (CHIP), and launching in 2024, STAR+PLUS.

Community First is issuing this Request for Proposals (“RFP”) to solicit proposals for an Auto Dialer System Provider. Interested Bidders may submit a proposal (“Proposal”) containing the information requested in this RFP. The Proposal may be submitted to bid for an Auto Dialer System, as well as auxiliary and/or complimentary services. Key to maintaining and improving our goal to Member access to quality health is our ability to provide avenues for members to receive current information regarding health programs, health care reminders, benefits, and time sensitive messaging in a time of crisis in addition to other important messaging.

Should you qualify and be interested in pursuing this business opportunity, you must respond with your best proposal by 2pm on August 7, 2023. This information can be submitted through email at or forwarded via US Mail to the address listed below:

Community First Health Plans, Inc.


12238 Silicon Dr #100

San Antonio, Texas 78249


Full RFP document with solicitation details can be found online by clicking here. The deadline for clarifying questions regarding this RFP has passed. 

Response to this notification is due no later than 2:00 pm on August 7, 2023. The contact person is Judy Razo, Executive Director, Corporate Communications & Experience. Ms. Razo may be reached by email at or Community First Health Plans, Inc., 12238 Silicon Drive Suite 100, San Antonio, Texas 78249.


⚠❗ Attention Community First Members! The COVID-19 Public Health Emergency has ended. All Medicaid and CHIP Members must renew their coverage to keep receiving benefits.

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