Community First Health Plans, Inc. (Community First) is the South Texas region’s only locally owned and managed not-for-profit health maintenance organization (HMO). Created in 1995 by the Bexar County Hospital District d.b.a. University Health, Community First has experienced steady growth and today has approximately 169,000 members. Community First provides HMO group health coverage to the residents of Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina, and Wilson counties. Community First also provides health care coverage through three state government sponsored managed care programs: STAR Medicaid, STAR Kids, and the Children’s Health Insurance Program (CHIP).

Community First is submitting this bid opportunity to your attention, requesting proposals for a Member
Engagement Platform with SMS Service Provider.

The attached documents constitute the official Notification in Support of the RFP and provide specifics regarding the opportunities for the following services:

  • Member Engagement Platform with SMS services
  • Auxiliary and/or complimentary services

We appreciate your assistance in distributing the attached information, including the scope of work for the services named above. Should your qualified members be interested in pursuing any of these business opportunities, they must provide their Letter of Interest to include their Business Plan, as applicable, to accomplish the requested scope of services and submit it to Community First no later than 2:00 pm on August 12, 2022.

This information can be submitted through email at or forwarded via US Mail to the address listed below:

Community First Health Plans, Inc.

Attn: Ana Vela

Director, Creative Services

12238 Silicon Dr #100

San Antonio, Texas 78249-3454

Thank you for your assistance with this request; please do not hesitate to contact Community First with any questions. Submit respondent questions no later than 2:00 pm on July 15, 2022.

We look forward to hearing from your members regarding their interest in Community First’s subcontracting opportunities.

Request for Proposal (RFP) – Scope of Work (PDF)

View terms and conditions.


Answers to all questions submitted are available for your review:
Community First RFP Questions 07/27/2022

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