On March 28, HHSC requested feedback from MCOs about updating the Electronic Visit Verification (EVV) Visit Maintenance Unlock Request (VMUR) templates. HHSC processed the feedback received from TMHP, EVV vendors and MCOs and decided to add a new option to the Incorrect Data Element drop-down list.

‘N/A- Export Only’ was added to address situation where visit maintenance needs to be unlocked so that verified and validated visits can be exported to the EVV Aggregator.

VMUR Updates:

On May 2, 2022, HHSC will be replacing the current VMUR templates with the attached versions. These updated versions include:

  • Updates to the Instructions to include the ‘N/A- Export Only’ option.
  • Updates to the templates to include the ‘N/A- Export Only’ option.
  • Minor formatting updates, such as additional rows and fixing cells that did not allow data to full read (e.g., EVV Visit IDs would not fully show).

VMUR Job Aids:

HHSC is currently creating job aids for each VMUR template. The job aids will include information on the VMUR process, including examples of the most common VMURs.

These job aids will also be published on May 2, 2022 on the EVV webpage in the VMUR section.

EVV webpage

For additional details, contact the Provider Relations division at (210) 358-6294 or by email at ProviderRelations@cfhp.com.

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