Notice of non-discrimination

At Community First Health Plans, we’re committed to being an inclusive health care company. 

Community First Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity or sexual orientation. Community First Health Plans does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identity or sexual orientation.

Community First Health Plans provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the Community First Health Plans director of Compliance at (210) 510-2482.

If you believe that Community First Health Plans has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, gender identity or sexual orientation, you can file a grievance with:

Community First Health Plans
Pamela Mata, Compliance Manager
12238 Silicon Dr., Suite 100,
San Antonio, Texas 78249
Phone: (210) 510-2484
TTY: 1-800-390-1175
Fax : (210) 358-6014
Email: pmata@cfhp.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Pamela Mata, Compliance Manager, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights,
electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and
Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html 

Language accessibility statement

ATENCIÓN: si habla español, tiene a
su disposición servicios gratuitos de
asistencia lingüística. Llame al 1-800-
434-2347 (TTY: 1-800-390-1175).


CHÚ Ý: Nếu bạn nói Tiếng Việt, có
các dịch vụ hỗ trợ ngôn ngữ miễn
phí dành cho bạn. Gọi số
1-800-434-2347 (TTY: 1-800-390-1175).


注意:如果您使用繁體中文,您可
以免費獲得語言援助服務.請致電
1-800-434-2347 (TTY:1-800-434-2347)


주의: 한국어를 사용하시는
경우, 언어 지원 서비스를 무료로
이용하실 수 있습니다. 1-800-434-2347 (TTY: 1-800-390-1175)
번으로 전화해 주십시오.


وغ ل لا ة ی وت ت ف ك ل . ناجم لاب ل ص تا ر ب م ق 2347-434-800-1 م قر
ر كذا،ةغ ل لا نإ ف تامدخ اس م لا ةدع
: ةظوحل م اذإ تن ك ثدحت ت
تاھ مص لا لاو: 1175-390-800-1
تف م ںی م بای ت س د ںی ہ ۔ لا ک
و ت پآ و ک نا بز ی ک ددم ی ک تامدخ
خ : راد ر گا پآ را ود و ب ےت ل،ںی ہ
رب 1-800-434-2347 (TTY: 1-800-390-1175).


PAUNAWA: Kung nagsasalita ka ng
Tagalog, maaari kang gumamit ng mga
serbisyo ng tulong sa wika nang walang
bayad. Tumawag sa 1-800-434-2347
(TTY: 1-800-390-1175).


ATTENTION : Si vous parlez français, des
services d’aide linguistique vous sont
proposés gratuitement. Appelez le
1-800-434-2347 (ATS : 1-800-390-1175).

ध्यान द: यद आप हदी बोलते ह तो आपके ि लए मुफ्त म भाषा सहायता सेवाएं उपलब्ध ह।
1-800-434-2347 (TTY: 1-800-390-1175) पर कॉल कर।


وگتفگ یسراف نابز هب رگا :هجوت
تروصب ینابز تالیهست ،دینک یم
.دیریگب سامت امش یارب ناگیار
1-800-434-2347 (TTY: 1-800-390-1175)
اب .دشاب یم مهارف

ACHTUNG: Wenn Sie Deutsch sprechen,
stehen Ihnen kostenlos sprachliche
Hilfsdienstleistungen zur Verfügung.
Rufnummer: 1-800-434-2347
(TTY: 1-800-390-1175).


ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं।
1-800-434-2347 (TTY: 1-800-390-1175) पर कॉल करें।

ВНИМАНИЕ: Если вы говорите на
русском языке, то вам доступны
бесплатные услуги перевода.
Звоните 1-800-434-2347 (телетайп:
1-800-390-1175).


注意事項:日本語を話される場
合,無料の言語支援をご利用いた
だけます.1-800-434-2347
(TTY:1-800-390-1175)まで、お電話に
てご連絡ください.

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ,ການບໍລິການຊ່ວຍເຫຼືອດ້ານ ພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມ ໃຫ້ທ່ານ. ໂທຣ 1-800-434-2347
(TTY: 1-800-390-1175).

NOTICE OF NON-DISCRIMINATION

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