Notice of non-discrimination
At Community First Health Plans, we’re committed to being an inclusive health care company.
Community First Health Plans, Inc. and Community First Insurance Plans (Community First) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. Community First does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identity, or sexual orientation.
Community First provides free aids and services to people with disabilities to communicate effectively with our organization, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, and other formats)
Community First also provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact Community First Member Services at the number on the back of your Member ID card or 1-800-434-2347. If you’re deaf or hard of hearing, please call 711. If you feel that Community First failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation, you can file a complaint with Community First by phone, fax, or email at:
Community First Compliance Coordinator
Phone: 210-227-2347| TTY: 711
Fax: 210-358-6014
Email: DL_CFHP_Regulatory@cfhp.com
If you need help filing a complaint, Community First is available to help you. If you wish to file a complaint regarding claims, eligibility, or authorization, please contact Community First Member Services at 1-800-434-2347.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
You may also file a complaint by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TTY: 1-800-537-7697
Complaint forms are available at https://hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html.
Notice of Availability of Language Assistance Services and Auxiliary Aids and Services
ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-800-434-2347 (TTY: 711) or speak to your provider.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-800-434-2347 (TTY: 711) o hable con su proveedor.
پاملرنه: که چېرې تاسو په پښتو ژبه خبرې کوئ، په وړیا ډول د ژبې د مرستې خدمتونه ستاسو لپاره د لاسرسي وړ دي. د لاسرسي وړ بڼو کې د معلوماتو د وړاندې کولو لپاره مناسبې مرستې او خدمتونه په وړیا ډول د لاسرسي وړ دي. له 1-800-434-2347 (TTY: 711) شمېرې سره اړیکه ونیسئ یا د خپلو خدمتونو له چمتو کوونکي سره اړیکه ونیسئ.
تنبيه: إذا كنت تتحدث العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم
1-800-434-2347 (TTY: 711) أو تحدث إلى مزوّد الخدمة.
ATTENTION: Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-800-434-2347 (TTY: 711) ou parlez à votre fournisseur.
توجه: اگر به فارسی صحبت می کنید، خدمات رایگان کمک زبانی در دسترس شماست. کمکها و خدمات کمکی مناسب برای ارائه اطلاعات در قالبهای قابل دسترس نیز به صورت رایگان در دسترس هستند. با شماره
1-800-434-2347 (TTY: 711)
تماس بگیرید
یا با ارائه دهنده خدمات خود صحبت کنید.
توجه: اگر شما دری صحبت می کنید، خدمات کمک زبان رایگان برای شما در دسترس است. کمک ها و خدمات کمکی مناسب برای ارائه
معلومات در فارمت های قابل دسترس نیز به صورت رایگان در دسترس است. با
1-800-434-2347 (TTY: 711)
تماس بگیرید یا با
.ارائه کننده خود صحبت کنید
注意：如果您说中文，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。致电 1-800-434-2347（文本电话：711）或咨询您的服务提供商。
LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-800-434-2347 (Người khuyết tật: 711) hoặc trao đổi với người cung cấp dịch vụ của bạn.
ICYITONDERWA: Niba uvuga Ikinyarwanda, ufite serivisi z’ubufasha bw’ururimi ku buntu. Ibikoresho na serivisi byunganira bitangwa ku buntu kugira ngo amakuru atangwe mu buryo bworoshye kumva. Hamagara 1-800-434-2347 (TTY: 711) cyangwa uvugishe umuganga wawe.
DÍYAN DO: Zodi oñne Rohingya hotá hoo, toíle oñnolla maana zubani modot ókkol ase. Lootfaíbade formeth ót maalumat dibolla munasef modotgorede caíjjo adde hédmot oñnolla taíbo. Kool goró
1-800-434-2347 (TTY: 711) ót yá oñnor dekbal doya loí hotá hoo.
MAKINIKA: Ikiwa wewe huzungumza Kiswahili, msaada na huduma za lugha bila malipo unapatikana kwako. Vifaa vya usaidizi vinavyofaa na huduma bila malipo ili kutoa taarifa katika mifumo inayofikiwa pia inapatikana bila malipo. Piga simu 1-800-434-2347 (TTY: 711) au zungumza na mtoa huduma wako.
PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-800-434-2347 (TTY: 711) o makipag-usap sa iyong provider.
ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону 1-800-434-2347 (TTY: 711) или обратитесь к своему поставщику услуг.
ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध होती हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं। 1-800-434-2347 (TTY: 711) पर कॉल करें या अपने प्रदाता से बात करें।
ኣስተውዕል፦ ትግርኛ ትዛረብ እንተ ዄንካ ብናጻ ናይ ቋንቋ ሓገዝ ኣገልግሎት ኪወሃበካ ይኽእል እዩ። ብተወሳኺ’ውን ብናጻ ሓበሬታ ንምሃብ ዘድሊ ሓጋዚ ረድኤትን ኣገልግሎታትን ብናጻ ይርከብ። ናብ 1-800-434-2347 (TTY፡ 711) ደውሉ ወይ ምስ ወሃቢ ኣገልግሎትካ ተዘራረብ።