Notice of non-discrimination

Community First Health Plans, Inc. (Community First) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. Community First does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identity, or sexual orientation.

Community First provides free auxiliary aids and services to people with disabilities to communicate effectively with our organization, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, and other written formats)

Community First also provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, please contact Community First Member Services at 1-800-434-2347. If you’re deaf or hard of hearing, please call 711.

If you feel that Community First failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation, you can file a complaint with Community First Executive Director of Compliance & Risk Management by phone, fax, or email at:

Kethra Barnes
Executive Director of Compliance & Risk Management
Phone: 210-510-2607 | TTY: 711
Fax: 210-358-6014
Email: kbarnes@cfhp.com

If you need help filing a complaint, Community First is available to help you. If you wish to file a complaint regarding claims, eligibility, or authorization, please contact Community First Member Services at 1-800-434-2347.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.

You may also file a complaint by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TTY: 1-800-537-7697

Complaint forms are available at https://hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html.