Provider Educational Sessions

Community First Health Plans is proud to offer virtual training sessions instructed live and created specifically for Community First Providers. Use this page to review course descriptions and register for the session(s) of your choice.

IMPORTANT: Community First Providers across all lines of business MUST complete the “Provider Onboarding” session within 30 days of their effective date, per their contract agreement with Community First. Once you select a session date and submit the form below, you will receive a Webex invitation from Community First Provider Experience within 24 business hours of registration.

Select Your Session

Provider Onboarding

This required training is designed to orient new Providers across all lines of business joining our network. The session will cover key topics including:

An overview of Community First’s history and service area
The lines of business we offer
Provider responsibilities
Provider resources
Texas Health Steps requirements
Introduction to STAR+PLUS
Authorization and claims processes
Recent updates and policy changes

Please select a session date.

Model of Care (MOC)

This mandatory training is designed for Providers contracted with Community First Medicare Advantage Dual Eligible Special Needs Plan (D-SNP). D-SNP Providers must complete this Model of Care (MOC) training annually, as required by the Centers for Medicare and Medicaid Services (CMS), to understand the plan’s framework for care coordination.

Please select a session date.

Cultural Competency

This training covers topics and provides resources on health equity, bias, diversity, and inclusion. Health Plans are required to provide annual Cultural Competency by the National Committee for Quality Assurance (NCQA).

Please select a session date.

Provider Portal and Authorization Overview

This training introduces Providers and their staff to the secure, online Community First Provider Portal. Topics include creating an account, navigating the platform, and utilizing all features, including submitting authorizations and claims, to streamline business with Community First.

Please select a session date.

LTSS/EVV Overview

This training provides a comprehensive overview of Long-Term Services and Supports (LTSS) and Electronic Visit Verification (EVV), staples of the STAR+PLUS and STAR Kids programs. Topics include policies, resources, requirements, and responsibilities.

Please select a session date.

Provider Forum

The Provider Forum provides timely and important news and updates from Community First and governing bodies, including Texas Health and Human Services Commission (HHSC).

Please select a session date.

Name(Required)

First Last

Provider/Group/Practice Name(Required)

Tax ID Number (TIN)(Required)

Personal Email Address(Required)

Please list any additional questions you would like answered during your session(s) of choice.

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Community First Provider Portal

Register for a Community First Provider Portal account to access Community First U, an online learning hub with self-guided trainings, on-demand sessions, and more. Use the Portal to verify Member eligibility, streamline claims, submit authorizations, and more.

Provider Educational Sessions

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Avenida Guadalupe

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