“Community First” is more than just our name. As San Antonio’s only local, non-profit health plan, our mission is rooted in putting people first—meeting the needs of our Members and the communities we proudly serve. As our city continues to grow, so do the needs of the families who call it home. We are committed to growing alongside our community, expanding access to resources and support where it’s needed most.
We are proud to open a new Community Assistance Office at Vida on San Antonio’s south side, bringing care and services closer to the families we serve. 🙂
WHAT IS A COMMUNITY ASSISTANCE OFFICE?
Our community assistance offices are physical office locations where Community First Members and anyone looking for health care coverage can walk in or make an appointment to get support in English or Spanish. During your visit, our team can also connect you with our community partners for help accessing daily needs, like food, transportation, employment, housing, and support for special health care needs.
Visit us for help with:
- Applying for health insurance for yourself or a family member in our computer lab.
- Renewing your current health coverage.
- Connecting with local community resources and support services.
- Understanding your benefits and coverage.
- Accessing free notary services (Members only).
WHERE IS THE NEW COMMUNITY ASSISTANCE OFFICE LOCATED?
Our new Community Assistance Office at Vida is located on San Antonio’s far south side, at the University Health Vida complex, across from Texas A&M University–San Antonio.
Members and anyone in need of support are welcome to visit Vida or our Community Assistance Office at Avenida Guadalupe located on the city’s west side and serving our community for 30+ years.
Community Assistance Office at Vida
Community Assistance Office at Avenida Guadalupe
WHAT MAKES A COMMUNITY ASSISTANCE OFFICE DIFFERENT THAN A NORMAL INSURANCE OFFICE?
Health care goes beyond doctor’s visits. It’s about caring for your physical and mental well-being, and you not worrying about daily needs–like food, education, and housing–and feeling safe, secure, and set up for a healthy future.
Our community assistance offices were created to help individuals and families find and apply for coverage unique to their budget and health care needs. And beyond that, we can teach Members how to use their benefits and connect them with services and support that go beyond what insurance may cover.
Think of it as a one-stop destination dedicated to helping our neighbors stay healthy and well by ensuring coverage meets their health needs while also connecting them directly with trusted local non-profit organizations that are deeply invested in our community and ready to support a wide range of needs beyond health care.
FREQUENTLY ASKED QUESTIONS
Do I need to be a Community First Member to visit a Community Assistance Office?
No, we are here to serve ALL community members who need our guidance and support.
Do I need an appointment?
No, you do not need an appointment! Walk-ins are welcome!
However, if you would like to make an appointment, you can call us at 210-227-2347, Monday through Friday, 8:30 a.m. to 5:00 p.m., or make an appointment online at CommunityFirstHealthPlans.com/Community-Office.
Can I bring my children or grandchildren with me?
Yes! Children and families are always welcome. Our offices are equipped with toys, books, and kid-friendly activities.
Will I be able to speak with someone privately?
Yes, we have private meeting rooms where we can answer your questions. We respect your privacy.
COME SEE US!
We look forward to welcoming you at our new Community Assistance Office at Vida and additional office locations in the near future.
By creating more opportunities to connect, we can reach more people and make a greater impact—supporting not just our Members, but our neighbors and the broader community.
WE ARE HERE TO HELP!
Photos courtesy of University Health