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There will be revisions to the Electronic Visit Verification (EVV) Policy Handbook, these revisions will publish and be effective on Sept. 1, 2022.

The handbook includes EVV standards and policy requirements for:

  • Program Providers
  • Financial Management Services Agencies (FMSAs)
  • Consumer Directed Services (CDS) employers
  • Payers such as HHSC and MCOs

The revisions include:

  • Defining Schedules
  • Adding Descriptions
  • Adding clarifications
  • Adding new sections

The following format is used for the tables below:

  • Above each table is an EVV policy name. The tables list the following information about the policy:
    • The left column lists the name of the subsection found in the EVV Policy Handbook
    • The right column lists the subsection number and revisions found in the EVV Policy Handbook


Visit Maintenance Reduction Features

EVV CDS Employer Policies

Electronic Visit Verification (EVV) Policy Handbook

For additional information, contact the Provider Relations Division at (210) 358-6294 or

Beginning September 1, 2024 Community First Health Plans, Inc. will be adding STAR+PLUS to its line of health care products.

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