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A strong, arctic cold front is expected to arrive early Sunday, January 14, affecting Community First Health Plans’ Service Delivery Area, which includes Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina, and Wilson counties.

Please be prepared for:

  • High winds and wind chill values below freezing
  • A small chance of wintry precipitation
  • Below freezing temperatures for more than 48 hours

Community First is committed to supporting our Members and community at large as we deal with inclement weather conditions.

Call Member Services to:

  • Get medical advice from a registered nurse, 24 hours a day, 7 days a week
  • Get a new copy of your Member ID card.
  • Replace necessary medical equipment, services, or supplies.

Community First Members who need to replace necessary medical equipment, services, or supplies should seek replacement through any available supplier. If you cannot find a supplier, call Member Services and we can help find one for you. Your supplies will be replaced even if you are temporarily outside of the county in which you live.

Member Services Phone Numbers
STAR/CHIP: 1-800-434-2347
STAR Kids: 1-855-607-7827 / Service Coordination: 210-358-6403
(STAR Kids Members can also contact their Service Coordinator directly.)
Medicare: 1-833-434-2347
UCCP: 1-888-512-2347
Commercial HMO: 1-800-434-2347

Community Resources/Safety Tips

Warming Centers
Weather Updates
Winter Weather Preparedness Guide (ENG)
Winter Weather Preparedness Guide (SPAN)
CPS Energy Outage Map
SAWS Freezing Weather Resources
VIA Metropolitan Transit
Bexar County Office of Emergency Management
Generator Safety
Community First Food Pantries
Community First Resources (Find Help)

Beginning September 1, 2024 Community First Health Plans, Inc. will be adding STAR+PLUS to its line of health care products.

Member Portal
Provider Portal