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A new authorization module is now live in the Community First Provider Portal. Providers will use this module to submit authorization requests for Specialist, Outpatient, and Admission.

Please refer to this User Guide for step-by-step guidance on how to use this new module.

Authorization Module User Guide

If you need further assistance, please contact Provider Relations at 210-358-6294 or email

As part of the new authorization module, Providers can view authorization requests dating back to as far as one year on the authorizations dashboard.

⚠❗ Attention Community First Members! The COVID-19 Public Health Emergency has ended. All Medicaid and CHIP Members must renew their coverage to keep receiving benefits.

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