An arctic cold front is expected in San Antonio and surrounding counties this week, beginning Tuesday, February 18, and lasting through Friday, February 21.
For a list of local community resources, including tips to stay safe and warm, please read our winter weather blog.
If you have special health care needs and need assistance, please contact your assigned Service Coordinator directly. Your Service Coordinator can help you:
- Replace necessary medical equipment, services, or supplies.
- Get medications/prescriptions
- Find community resources that can help you get access to food or shelter
- Get transportation to a medical appointment or pharmacy
STAR Kids and STAR+PLUS Members can find their Service Coordinator’s name and phone number on the Community First Member Portal.
If you don’t have a Service Coordinator or can’t find their information, call 1-855-607-7827 (toll-free).
For assistance after hours, please call our 24/7 Nurse Advice Line at 1-800-434-2347. A registered nurse can help answer medical questions and help you decide where you need to go for care.
Important Community First Phone Numbers
Member Services: 1-800-434-2347
Member Services: 1-855-607-7827 | Service Coordination: 210-358-6403
(STAR Kids and STAR+PLUS Members can also contact their Service Coordinators Directly.)
Member Services: 1-833-434-2347
Member Services: 1-888-512-2347
Member Services: 1-800-434-2347
Additional Community Resources & Safety Tips
Safety Tips
- Winter Weather Preparedness Guide (ENG)
- Winter Weather Preparedness Guide (SPAN)
- American Red Cross Heater Safety Tips
- Generator Safety
- Texas General Land Office Winter Weather Preparedness
- University Health Cold Weather Safety and Injury Prevention
- Winter Storms: Tips for Preparing Your House and Pipes