Zelis® is utilizing a maintenance window for the Payspan Portal on Saturday, 8/24, 3PM ET – Sunday, 8/25, 2AM ET.

The following System Availability chart notes affected services.

PaymentsStatusImpact
Member PortalDownAble to receive member payments
Collection Portal (through PayspanHealth)DownPayer admins able to research Premiums member data
IVRDownAble to receive member payments
Admin PortalDownAble to research payment info for member calls
Payments Portal (MPP/PFE SMB)DownAble to make Member payments or Admin Functions
Payments API (Legacy)DownAble to process payments through the Legacy API
Payments API (New)DownAble to process payments through the New API
Payments Direct Support PortalDownAble to research Binder payments info for member calls
AutopayDownAble to run autopays
Receive Files from Clients (SFTP)DownReceive files from clients
Deliver Files to Clients (Payspan SFTP)DownDeliver Files to the Pick Up location for client file access
File ProcessingDownProcess and send files to clients, so payers will not have data showing payments made by members until file processing is restored.
   
CoreStatusImpact
Payspan Provider PortalDownProviders can review payment information, ERAs, download 835s, etc.
Payspan Payer Admin PortalDownPayers can review payment information, reports, etc.  (Any actions or requests to release files will not be acted upon until file processing is restored.)
Payspan Document Retrieval APIDownAbility to access / retrieve documents via API
Receive Files from Clients (SFTP)DownReceive files from clients
Deliver Files to Clients (Payspan SFTP)DownDeliver Files to the Pick Up location for client file access
Provider Mailboxing (Provider SFTP)DownSend output files to clients SFTP folders
File ProcessingDownProcess and send files to clients, so payers will not have data showing payments made by members until file processing is restored.

An important message for our new STAR+PLUS Members.

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