HHAeXchange EVV App Update Schedule & Instructions

On November 3rd, some HHAeXchange+ users who have automatic updates enabled received the latest version of the HHAeXchange+ app automatically after signing in. Users who do not have automatic updates enabled will need to manually update the app through their mobile device’s app store.

The update is being released in phases, and some service providers may receive the update sooner than others. By December 3rd, all service providers will have access to the latest version of the HHAeXchange+ mobile app.

KEY DETAILS:

Phased Rollout:

General Availability (up to 5% user download allowed) – Nov. 3
Early Adopters (up to 50% user download allowed) – Nov. 10
Final Phase Begins (up to 100% user download allowed) – Nov. 17
In-App Upgrade notifications – Nov. 18 – Dec. 3
In-App Force Update – Dec. 4

HOW TO ENABLE AUTOMATIC UPDATES:

Apple (iOS):

Open the Settings app on the device.
Select App Store.
Select Automatic Downloads and toggle App Updates to ON (green).

Android:

Open the Play Store app and select the profile picture icon in the top-right.
Select Manage Apps & Device, then Manage.
Locate and select the HHAeXchange+ App.
Select the ellipsis (three dots) and turn on Enable Auto Update.

First Time HHAeXchange+ User? How to Download:

iPhone & Android: Open the App Store (iPhone) or Google Play Store (Android), search for “HHAeXchange+”, then tap Get or Install to download the app.

Tips & Tricks:

Check your account: Make sure you’re signed in with your Apple ID (iPhone) or Google Account (Android).
Use the search bar: Type the exact app name (HHAeXchange+) to avoid downloading the wrong app.
Update your device and store apps: Keeping your App Store/Play Store and system updated ensures smoother downloads and access to the latest features.

Helpful Reminders:

If a service provider does not have automatic updates enabled, they’ll need to manually update the app in their app store by December 3rd.
Service providers downloading the HHAeXchange+ app for the first time after November 3rd will immediately be on the updated version.

Contact:

Email: TXsupport@hhaexchange.com
Submit requests through the HHAeXchange Client Support Portal
Call: 1-833-430-1307

Action:

Providers are encouraged to share this information with their staff. If you have any questions about this notice, please email Provider Relations at ProviderRelations@cfhp.com or call 210-358-6030. You can also contact your Provider Relations Representative directly.

To access all Provider alerts: