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Your patients’ Medicaid coverage may be impacted by the end of continuous Medicaid coverage. Medicaid clients should ensure their information with the Health and Human Services Commission (HHSC) is accurate, so they get important updates about their coverage.

HHSC will tell all Medicaid clients when it is time for them to renew their Medicaid coverage. They must respond to any renewals or information requests from HHSC.

Patients who don’t respond to renewal or information requests could lose their coverage.

How You Can Help Your Patients

Tell your patients to:

  1. Look for the notice saying “Action Required” in a yellow envelope from HHSC and respond quickly when they get it.
  2. Update their information as soon as possible, especially if their contact information has changed. They can do this by logging into their account at or through the Your Texas Benefits mobile app. If they don’t have an account, they can create one on the website or mobile app. Or they can call 2-1-1 and choose option 2 to update their information.
Patient Assistance

Community First Health Plans staff are trained to provide in-person and over-the-phone help to Medicaid/CHIP patients who need extra assistance completing their renewal forms, setting up a Your Texas Benefits account, responding to HHSC requests for more information, and more. Anyone with Medicaid/CHIP coverage can make an appointment here.

Provider Assistance

For more information about the End of Continuous Medicaid Coverage and how you can help your patients, please use the following resources:

HHSC Provider Information Sheet

Renew Your Texas Benefits

⚠❗ Attention Community First Members! The COVID-19 Public Health Emergency has ended. All Medicaid and CHIP Members must renew their coverage to keep receiving benefits.

Member Portal
Provider Portal