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On July 28, 2023, HHSC published EVV Updates Now Available for Policy, Reason Codes, Visit Maintenance Unlock Request and EVV Policy Training | Texas Health and Human Services.

Key Details:  

Reason Codes

HHSC has published EVV Reason Codes Effective Oct. 1, 2023, and the EVV Reason Codes Crosswalk (PDF), to compare the different versions of reason codes, on the EVV webpage. 

Updated VMUR Templates and VMUR Job Aids

HHSC published EVV VMUR templates for Program Providers and FMSAs (Excel)and for CDS employers (Excel), on the EVV webpage.

A new option is now available in the Incorrect Data Element drop-down list. “Bill Time In” and “Bill Time Out” was added to document the actual clock in time of the service and the actual clock out time of the service.

An example of a request to document the “Bill Time In” and “Bill Time Out” can be found in the EVV VMUR Job Aid for Program Providers and FMSAs (PDF)and EVV VMUR Job Aid for CDS employers (PDF).

Next steps for Providers: 

Providers should share this communication with their staff.

Resources:

EVV Reason Codes Effective Oct. 1, 2023, and after (PDF) (attached)

EVV Reason Codes Crosswalk (PDF) (attached)

For program providers and FMSAs (Excel) (attached)

For CDS employers (Excel) (attached)

For program providers and FMSAs (PDF) (attached)

For CDS employers (PDF) (attached)

Community First Resources:

Contact:

Email ProviderRelations@cfhp.com or call 210-358-6294.

Beginning September 1, 2024 Community First Health Plans, Inc. will be adding STAR+PLUS to its line of health care products.

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